Canine customer care

We like to make sure that every member of a family can find their perfect holiday cottage, and not just those with 2 legs. Steve, our new canine customer care representative, uses his wealth of knowledge to advise where best to take your four-legged friends on a break. But what makes Steve qualified to offer such advice? Well he has extensive customer call centre experience, a lovely telephone manner and the ability to listen to his customer’s needs straight from the horse’s mouth, so to speak.

Please read the following press release for more info:

Barking Breaks

cottages4you first company in UK to hire canine customer care advisor

Leading holiday cottages company, cottages4you, today showed off its latest customer care representative – Steve the border collie!

The highly trained canine has been employed by the company, which has thousands of pet friendly properties across the UK, to help pampered pooches find the perfect holiday pad for themselves and their owners.

An avid traveller himself, he’ll offer the ultimate woof guide on the best places to go for walkies, relaxation or which have pubs providing bones with the beer.

Nick Rudge, director, said:  “With so many pet friendly properties, we wanted to ensure pooches find their perfect place.  To date, we are seeing some very interesting trends with Alsatians preferring to holiday in Devon, Terriers in the Lake District and Labradors choosing the Cotswolds.”


It’s an approach that seems to be working, since Steve has been taking canine calls we haven’t had one customer complaint. At least that’s what he tells us. Unfortunately all the attention seems to be going to Steve’s head: he’s started to visit the office pot plants instead of the loos, thinks it’s OK to inappropriately scratch himself in the call centre and doesn’t wash his food bowl up after lunch. And with all the attention he’s receiving we’re not sure he’s still going to be here tomorrow!

2 thoughts on “Canine customer care

  1. Service with a smile! He must have been sneaking round Nick’s desk and found some good biscuits… or was it the tie:-)

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.